Online Pass Sales Shipping Policy
All orders will be processed and mailed within 5 business days (excluding Saturday, Sunday and Holidays) from the day Community Transit receives the order. Orders must be authorized by your credit card company before processing will take place. If your order has been declined due to an incorrect entry, you will be contacted via email or phone. If we cannot make contact with you by the end of the processing day (usually 2:30pm on the first working day following your date of ordering) we will cancel your order and you will need to reorder. Please be very careful when entering credit card numbers, expiration dates, CVV numbers and addresses. All orders are sent via the United States Postal Service. Any orders that exceed $150 in value will be sent USPS certified mail. Community Transit assumes no responsibility for items that are lost, stolen, delayed, misplaced or damaged in the mail.
Certified mail requires a signature for delivery. You may have your order sent to your place of employment if no one will be available to sign for it at home. The USPS will make three delivery attempts to deliver certified mail, and if not successfully delivered after 10 days will send it back to the local post office. If it is returned and then not claimed after 14 days, it will be returned to Community Transit. Community Transit assumes no responsibility for delivery upon receipt and signature by an individual at the given address.
Passes are valid for a calendar month. Passes for the following month are available beginning on the 15th of the month. Passes for the current month stop on the 15th of the month. For example, you may purchase October passes any time after the 15th of September. Likewise you may not purchase a September pass after the 14th of September. A ticket book can be used until the first of the month to bridge the gap if necessary.
Passes ordered after the 22nd of the month will be processed and mailed, but we cannot guarantee that they will be received by the first of the month in which they are valid. Please make sure that you allow plenty of time for delivery.